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Frequently Asked Questions

How long will it take you to build/update my site?

I want to sell products online but I’m worried about security issues?

I’m located outside of the UK – can you still help me?

What will my new site cost me in the future?

Do you consider loading time when designing a site?

Will my site be listed on Google, Yahoo, MSN etc?

What does it mean to ‘register’ a domain name?

How long does registration last?

How long will it take you to build/redesign/update my site?

Every project is different and so it is not possible to give generalisations about the timeframe for designing or updating a site. Before starting on a new project we will give a time estimate along with the quote. Whenever possible this time estimate is stuck to. To give a very rough guide – small business card or brochure sites are normally finished in 7 days or less, larger online stores and extensive Flash design will take longer. If you have specific deadline requirements then please tell us and we will do our best
to prioritise your work.

I want to sell products online but I’m worried about security issues?

Over the last five years the security of online transactions has been tightened up to a very high degree. We have been building e-commerce sites using online credit card transactions since 2000. We can set up your site to use 128-bit SSL encryption which is the highest level of security available. Together with a respected online payment processor this gives you peace of mind while allowing your store to function effectively.

I’m located outside of the UK – can you still help me?

Of course! The Internet is a global community and we can, and do, provide our services throughout the world. We make it easy, whether you are domiciled in London, USA or just next door. Check our portfolio and you will find clients not only from Cornwall and other areas of the UK but as far away as Florida, Austria, Australia, Sweden, China, Mexico and more!

What will my new site cost me in the future?

We give free support for the first 3 months. After that we can offer ongoing fixed or variable price updates to suit your needs. We can also offer training to your staff so you can maintain a small site yourself. Hosting and domain registration is normally paid annually in advance. Email for more information or for a quote for ongoing updates.

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Do you consider loading time when designing a site?

Very much so! While broadband has penetrated both business and home markets extensively over recent years, this has only made users more impatient and less happy to wait while pages load! We take this into account along with the target audience of the site we are working on and make loading speed a top priority. Whenever a complex site will take more then a few seconds to load we provide informative preloaders whenever possible to keep the user updated.

Will my site be listed in Google, Yahoo, MSN, Altavista…?

Whenever we build a site we make it as search engine friendly as we can to increase the chances of it being listed as highly as possible in the search engines. Our static websites and CMS systems are developed with the search engines in mind, and on completion we can submit to the major, free search engines and directories and we can offer other types of online marketing of required. Sites such as Yahoo and MSN charge a fee to include a site within their directories. If you are interested in advertising online and want advise then email or call us for a chat!

What does it mean to ‘register’ a domain name?

The Internet domain name system (DNS) consists of a directory, organized hierarchically, of all the domain names and their corresponding computers registered to particular companies and persons using the Internet. When you register a domain name, it will be associated with the computer on the Internet you designate during the period the registration is in effect. You do not have to be a registered company to register a domain name but there are a few rules governing what domains can/can’t be registered by who. Email/call for more info.

How long does registration last?

As standard we register domains for you for 2 years. After the 2 year peroid you can then extend the registration as required. If you have specific needs to register for a longer period we can arrange this for you – email us or call to discuss your needs.

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More questions?

No problem! We’re here to help, and we pride ourselves on offering a no-jargon, no-nonsense service. We don’t charge for consultations so call us now for a friendly chat about your project.